At Zoyaal, we strive to provide you with premium quality modest wear. However, if you are not entirely satisfied with your purchase, we are here to help. Please review our policy below for hassle-free returns and exchanges.
1. Conditions for Return & Exchange
You can request an exchange or return within 7 days of receiving your parcel. To be eligible, your item must meet the following criteria:
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The item must be unworn, unwashed, and undamaged.
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All original tags and packaging must be intact.
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Items purchased on Sale or Clearance Promotions are not eligible for return or exchange unless a damaged or incorrect product was delivered.
2. Damaged or Wrong Items
We take extra care in quality control, but if you receive a damaged, defective, or incorrect item:
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Please contact our customer support team within 48 hours of delivery.
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Share your order number along with clear photos/videos of the defect via WhatsApp or Email.
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We will send you a replacement free of charge or issue a full refund.
3. Exchange Procedure
If you want to exchange your product for a different color or item:
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Contact us via WhatsApp or Email with your order details and the new item you wish to receive.
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Customers will be responsible for paying the nominal return shipping/delivery charges for exchanges due to a change of mind or color preference.
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Once we receive and inspect your returned item, your new parcel will be dispatched.
4. Refund Policy (If Applicable)
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Refunds are only issued if the item delivered is damaged/faulty and a replacement is out of stock.
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Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed via Bank Transfer, EasyPaisa, or JazzCash within 3–5 working days.
5. Need Help?
For any questions regarding your returns and exchanges, feel free to reach out to our team:
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Email: support@zoyaal.com
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Instagram DM: @zoyaal.pk